Where Your Story Begins

Prices are quoted exclusive of VAT. VAT is added to the final quotation and clearly reflected in all official documentation.

Following a site visit, we are happy to provisionally hold your preferred event date for 72 hours as a courtesy. 

Please note that dates are only confirmed upon receipt of the signed agreement and the required deposit.

Should another enquiry be received for the same date during this period, you will be contacted and given the opportunity to secure the booking first.

After the holding period expires, the date will automatically reopen for new bookings unless otherwise arranged with management.

All cancellations must be submitted in writing. Booking fees and deposits are generally non-refundable. 

Refunds (if applicable) are conditional on the cancellation timeframe and whether the date can be rebooked. 

Supplier payments made on your behalf are non-refundable and will be deducted from any refund. 

Full details of cancellation terms apply as per our booking agreement (CPA-compliant).

We do not offer full dry hire (venue-only bookings). 

However, we do offer self-catering options at selected venues, subject to specific conditions, approved supplier requirements, and applicable surcharges.

Yes, animals are permitted under strict conditions. 

Animals may not sleep on the premises, must remain on a leash at all times, and owners are responsible for feeding, supervision, and cleaning up after them. Please note that we do have wild monkeys on the property, which can make managing pets more challenging.

No. 

Riverside Castle is a licensed premises; therefore, no outside alcohol is permitted.

Standard check-in time is 1:00 PM. Early access is provisional, available only upon request, and subject to no function being scheduled before your event.

Venue hire typically includes use of the selected venue space, standard tables and seating, setup access, and facilities, as specified by the selected package. 

Full inclusions are detailed on your official quotation.

Yes, clients may use their own suppliers; however, certain surcharges may apply for external suppliers, such as décor teams, DJs, and self-catering services (permitted only at selected venues). 

These policies are in place to assist with operational management, venue preparation, supplier coordination, and the maintenance of the quality and standards of events hosted at Riverside Castle.

A booking is only confirmed once the required deposit payment (as reflected on your quotation), proof of payment (PDF PoP), and signed quotation with completed banking details have been received.

Yes, we accommodate events ranging from intimate functions of approximately 20 guests up to larger events of 400 guests, depending on the selected venue space and layout requirements.

Yes, payment plans are permitted under our terms and conditions. 

A minimum of 50% of the booking value must be paid two months prior to the event, and the remaining balance must be settled 30 days before the function date. 

Monthly instalments are welcome within this structure.

No cash payments are accepted on the premises. 

Card payment facilities are available, and we kindly ask hosts to inform their guests in advance.

Yes. 

Once your booking is confirmed, planning meetings will be arranged with your coordinator. 

Due to fully booked weekends and active functions, weekend site visits are generally limited to shorter meetings while our team attends to current event hosts. For this reason, detailed planning meetings are scheduled during weekdays to ensure dedicated time and attention is given to each client.

Each package includes up to 3 planning meetings with your coordinator. Additional meetings requested beyond the included allocation may incur additional charges.